The PayPal approach to customer security

subsidiary of eBay, has recently taken a fresh look at customer security and is introducing some new security options for their customers. On the 21st of January 2009, heise Security UK spoke to Michael Barrett, the Chief Information Security Officer for PayPal worldwide and to Rob Skinner, the Head of PR, UK PayPal, about the new initiatives and about the PayPal approach to security in general.

heise Security UK: This is perhaps outside your area, but how would you respond to the criticisms of PayPal policy on handling account problems.
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